Why is Hale better than its competitors?
Hale's proprietary shape is informed by CT data collected at Johns Hopkins. Hale was meticulously designed by Dr. Patrick Byrne, who has over two decades of experience in diagnosing and treating nasal obstruction in the operating room. This barely visible ergonomic device is designed to maximize breathing and comfort while dramatically increasing airflow through the nose. Whereas other brands were designed with nasal stents in mind, Hale's design was inspired by the typical cartilage grafts used in functional rhinoplasty to improve nasal breathing. In effect, Hale mimics the same effect as nasal reconstructive surgery.
When does Hale start working?
Once you find the right size you should feel a noticeable increase in airflow through the nose immediately. Hale is designed to enhance your sleep quality and experience a range of individual health benefits, including reduced daytime drowsiness, improved mood, enhanced concentration, and boosted memory.
How do I find the right size?
We recommend trying all three sizes of Hale breathing aids to determine your ideal fit. The left-sided dilator of each pair is labeled with a circled size marker as shown. If you are unable to fit the dilator entirely into your nose or experience sharp pain, try a smaller size. If the dilator can wiggle freely or feels loose in the nose, try the next size up.
Why is it important to find the right size?
Finding the right size is important because when you find your ideal fit you will notice:
-An immediate and significant improvement in nasal airflow
-The dilator fits entirely beyond your nostril while the septum band sits snugly between your nostrils
-The dilator feels secure and stays in place after several breaths
How long should I use Hale for?
Do not wear the Hale Breathing aid for more than 12 hours in a 24 hour period.
How do I clean my Hale device?
Wash your hands and the Hale breathing aid with warm water before and after each use.
Why do I need to change my Hale device every 10 days?
Each Hale device is designed to last for 10 days of regular use. Your Hale breathing aids may last longer if you only wear them occasionally, for example during the night time or during exercise only.
Who can use Hale?
Hale was designed for adults and should not be used on children under 12 years old.
Does Hale help with sleep apnea?
For people suffering from sleep apnea, Hale is not a replacement for a CPAP machine. However, it may improve the performance of your CPAP if worn in conjunction with Hale. As with any medical condition, we advise you to check with your physician before using Hale.
How come Hale didn’t stop my snoring?
Snoring is unique to each individual, with reasons varying from person to person. Hale is designed to enhance nasal breathing, boost airflow, and address issues like deviated septum, narrow airways, or congestion. These factors can lead to mouth breathing during sleep, causing the familiar snoring sound from throat tissue vibrations.
However, nasal breathing may not be the sole cause of snoring for everyone. Some may experience snoring due to lower airway obstructions or a combination of nasal and throat issues. If Hale is ineffective, then it would rule out nasal obstruction as a root cause for snoring. Consult your doctor or a sleep specialist for expert guidance on other potential causes.
Is Hale latex free?
Yes, Hale is made without natural rubber (latex). It is drug-free, BPA-free, silicone free, and acrylic free.
What if my nose feels irritated?
Wearing our device in your nose will likely be a new sensation. It may take up to two weeks for
your body to adjust fully. Please be patient during this acclimation period. The benefits of clear nasal breathing are well worth it.
When first using the Hale breathing aid, you may experience mild discomfort, a runny nose, sneezing, and nasal congestion. These are normal and temporary occurrences.
Wear the device in short intervals for as long as you can, resting your nose for several hours in between. Gradually wear the device for longer intervals until the sensation becomes normal
What payment methods do you accept?
We accept the following forms of payments: Visa, Mastercard, American Express, Discover, Paypal, Diner’s Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, and Buy with Prime
Is Hale FSA/HSA eligible?
Certainly! HSA is eligible for reimbursement through both FSA (Flexible Spending Account) and HSA (Health Savings Account), or you can pay using your FSA/HSA card at checkout.
Is my payment information secure?
We take the security of your payment information very seriously and that’s why we use Shopify Payments and other leader payment processing platforms.. Rest assured that we employ industry-standard encryption protocols to safeguard your data during the payment process. Your information is transmitted securely and treated with the utmost confidentiality.
What if I need to change or cancel my order?
We understand that circumstances may arise where you need to modify or cancel your order. Please contact our customer support team as soon as possible, and we will do our best to accommodate your request. Please note that if your order has already been shipped, we may be unable to make changes or cancellations.
Can I add items to an existing order?
Unfortunately, once an order is placed and confirmed, we cannot directly add items to it. However, if you would like to purchase additional items, we recommend placing a separate order. If you reach out to our customer support team, we will do our best to coordinate the shipping of multiple orders together to minimize any inconvenience.
Do you have a customer support helpline or email?
Yes, we have a dedicated customer support team available to assist you. You can reach us by sending us an email at email@example.com, and we will respond to your inquiry as promptly as possible.
Do you offer free shipping?
Yes! Shipping at Hale is always free.
What are the available shipping methods?
At Hale, shipping is always free. We offer USPS economy shipping.
How long does it take for my order to be shipped?
The processing time for your order depends on several factors, including the items ordered, availability, and the shipping method selected. Typically, orders are processed and shipped within 1 business day from the date of purchase. Please note that weekends and holidays may affect processing times. Once your order is shipped, you will receive a confirmation email with tracking information.
Can I track my shipment? How can I track my order?
Yes, you can track your shipment. Once your order has been shipped, you will receive a tracking number along with instructions on how to track your package. Alternatively, you can login into your account, click into the order in question, and click on the track shipment to see where it is.
What should I do if my tracking number doesn't work?
If your tracking number doesn't work immediately after receiving it, don't worry. Sometimes it takes a little while for the tracking information to be updated in the system. Please allow up to 24 hours for the tracking number to become active. If you still encounter issues after that time, please contact our customer support team, and we will gladly assist you in resolving the matter.
Do you offer expedited shipping?
No, we currently do not offer expedited shipping.
What is the estimated delivery time?
The estimated delivery time depends on the destination. Generally, our standard shipping option takes approximately 5 business days for domestic orders.
Do you ship internationally?
No, we currently do not offer international shipping.
Can I change the shipping address after placing the order?
If you need to change the shipping address after placing your order, please contact our customer support team as soon as possible. While we cannot guarantee that the address change can be made, we will do our best to assist you. Please note that address changes may delay the shipping process, so it's important to notify us as early as you can.
Can I ship to a P.O. Box or APO/FPO address?
Yes, we offer shipping to P.O. Box and APO/FPO addresses. During the checkout process, you will have the option to enter your P.O. Box or APO/FPO address as the shipping address. Please ensure that you provide the correct and complete address information to avoid any delivery issues.
What if my package is lost or damaged during shipping?
We understand that accidents can happen during the shipping process. If your package is lost or arrives damaged, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier and work towards a resolution. Depending on the circumstances, we may offer a replacement, refund, or alternative solution to ensure your satisfaction. Your happiness is our priority, and we will do everything we can to rectify the situation.
What is your return policy?
Our return policy is designed to ensure your satisfaction with your purchase. If you are not completely satisfied with your order, you may be eligible to return the item(s) for a refund or exchange. Please refer to our detailed return policy on our website for specific guidelines and requirements.
How long do I have to return an item?
We understand that circumstances may vary, so we offer a generous return window. Typically, you have 30 days from the date of purchase to initiate a return.
Are there any items that cannot be returned?
Unfortunately, our refill kits (one time purchase or subscription) are not eligible for our 30-day Risk-Free Trial Offer, and therefore not eligible for returns. Please understand that Hale is an FDA registered class I medical device, meaning that all returned items cannot be returned to inventory.
Can I return an item if it has been used or opened?
As part of our 30-day Risk-Free Trial Offer, we accept returns on used or opened Trial Kits. Unfortunately, all other items do not fall under this promotion
How do I initiate a return?
Is there a return shipping fee?
For eligible items, there are no return shipping fees.
Do you provide a return shipping label?
Once your return is approved, we will send you a return shipping label via email.
How long does it take to process a return?
We strive to process returns as efficiently as possible. Typically it takes 7-10 days to process a return. The processing time may vary depending on the volume of returns we are experiencing. Please consult our return policy for an estimated timeline, and feel free to reach out to our customer support team if you have any concerns or questions regarding the status of your return.
Can I exchange an item instead of returning it?
Unfortunately, we do not offer exchanges. Customers unsure of their correct size can order a trial starter kit with one breathing aid in each size. Refill subscription sizes are easily updated by the customer in their account.
What if I received a damaged or defective item?
If you receive a damaged or defective item, we sincerely apologize for the inconvenience. Our priority is to make things right for you. Please reach out to our customer support team immediately with the details and, if possible, provide photographic evidence of the issue. We will guide you through the return process and work towards a solution, which may include a replacement, refund, or alternative resolution.
How do I know which size or type of nasal breathing aid to choose?
We recommend all new users to start their journey with the Hale Trial Kit to find the size that suits them best.
What is the Hale subscription service?
The Hale subscription service provides you with a regular supply of breathing aids delivered to your doorstep at a convenient interval. It ensures that you always have an adequate stock of breathing aids without the hassle of reordering every time.
How does the subscription service work?
When you subscribe, you select the size you ascertained from the trial kit and the subscription duration that suits your needs. We will then ship a predetermined quantity of breathing aids to you at regular intervals (e.g., monthly or quarterly) based on your subscription plan. You will be billed accordingly for each shipment.
Can I customize my subscription plan?
Yes, you can customize your subscription plan to fit your needs. Our flexible subscription plan allows you to select the quantity you want to receive in each shipment, and the frequency of deliveries.
Can I change or cancel my subscription?
Absolutely! You can modify or cancel your subscription at any time. Simply log in to your account on our website and access the subscription settings. There, you can make changes to your plan, such as adjusting the quantity, frequency, or even pausing your subscription. You can also cancel it if necessary.
Is there free shipping for subscription orders?
Yes, shipping is always free at Hale!